Privacy policy
.Virelle (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. We handle personal information responsibly and in accordance with Australian privacy laws.
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit or make a purchase from our website.
What personal information we collect
We may collect personal information including:
Name, Email address, Phone number, Shipping and billing address, Order and purchase details, Payment information (processed securely by third-party providers we do not store credit card details), Website usage data (such as IP address, browser type, and pages visited)
How we collect personal information
We collect personal information when you:
Place an order on our website
Sign up to our mailing list
Contact us via email or website forms
Browse our website (through cookies and similar technologies)
How we use your information
We use your personal information to:
Process and fulfil orders
Communicate with you about your purchase
Provide customer support
Send updates, product announcements, or marketing communications (you can unsubscribe at any time)
Improve our products, website, and customer experience
Meet legal, regulatory, and operational requirements
Sharing your information
We may share your personal information with trusted third parties only where necessary to operate our business, including:
Payment processors
Shipping and fulfilment partners
Email marketing and communication platforms
Website analytics and performance tools
We do not sell or rent your personal information to third parties.
Storage and security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Personal information is stored using reputable, secure platforms and service providers.
Cookies
Our website uses cookies and similar technologies to improve functionality and understand how visitors interact with our site. You can control or disable cookies through your browser settings, though this may affect how the website functions.
Access and correction
You may request access to, or correction of, the personal information we hold about you by contacting us via the contact page.
Marketing communications
If you subscribe to our mailing list, we may send you updates about Virelle, including product launches and news. You can unsubscribe at any time using the link in our emails or by contacting us directly.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The most current version will always be available on our website.
Contact us
If you have any questions about these Terms, please contact us via the contact form.