Terms of service

Welcome to Virelle. These Terms of Service (“Terms”) govern your use of our website and the purchase of products from www.virelle.com.au.

By accessing our website or placing an order, you agree to be bound by these Terms.

About Virelle

Virelle is an Australian small business producing premium kitchen knives in limited, small batches. Due to the nature of our materials and production methods, each product is unique.

Use of our website

You agree to use our website for lawful purposes only and not to:

  • Violate any applicable laws or regulations

  • Infringe on our intellectual property

  • Attempt to interfere with the operation or security of the website

We reserve the right to refuse service or terminate access where misuse occurs.

Products and descriptions

We make every effort to accurately describe and display our products. However:

  • Product images are indicative only

  • Colours, patterns, and finishes may vary

  • Each handle is unique due to post-consumer materials and small-batch production

These variations are intentional and are not considered defects.

Pricing and payment

  • All prices are listed in Australian Dollars (AUD) unless otherwise stated

  • Prices may change without notice

  • Payment must be received in full before an order is dispatched

We reserve the right to cancel or refuse any order, in which case a full refund will be issued.

Orders and acceptance

An order is not confirmed until you receive an order confirmation.
We may cancel an order if:

  • A product is unavailable

  • There is an error in pricing or product information

  • We are unable to fulfil the order for operational reasons

Shipping

Shipping times are estimates only and may vary. Once an order has been dispatched, Virelle is not responsible for delays caused by shipping carriers or events outside our control.

Risk in the goods passes to you upon delivery.

Care and use

Our knives are designed to perform when used correctly. Customers are strongly encouraged to review and follow the care and use instructions provided with the product or on our website.

Damage caused by misuse, neglect, or failure to follow care instructions is not considered a fault.

Refunds and returns

Refunds, returns, and remedies are handled in accordance with our Refunds & Returns Policy and Australian Consumer Law.

Nothing in these Terms limits your rights under Australian Consumer Law.

Intellectual property

All content on this website — including text, images, logos, designs, and branding — is the property of Virelle and may not be copied, reproduced, or used without written permission.

Limitation of liability

To the fullest extent permitted by law, Virelle is not liable for any indirect, incidental, or consequential loss arising from the use of our products or website.

This does not exclude any rights or remedies you are entitled to under Australian Consumer Law.

Pre-orders (if applicable)

If a product is offered as a pre-order, estimated delivery dates are provided as a guide only and may change due to production or supply factors. If a pre-order cannot be fulfilled, a full refund will be provided.

Changes to these Terms

We may update these Terms from time to time. The most current version will always be available on our website. Continued use of the website constitutes acceptance of any changes.

Governing law

These Terms are governed by the laws of New South Wales, Australia.

Contact

If you have any questions about these Terms, please contact us via the contact form.